Return Policy

All goods must be returned unworn and in perfect condition with all original tags attached.

Beauty products cannot be returned or exchanged once opened. Perfumes cannot be returned once their outer or plastic packaging has been opened. Make-up cannot be returned if the protective seal has been broken.

Refunds are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable.

Guanako may refuse any returns that do not comply with our conditions stated above.

Your return request must be received within 14 days from the date you received your shipment to get a full refund, if a return is received after 14 days you will be able to receive only store credit.

Return of Sale Items

Sale items over 50% off are eligible for exchange or a credit voucher only. Items marked Final Sale are not eligible for return, credit or exchange.

To process a return, please follow the following steps:

1. Email customer@guanako.com, including your name and order number to request a return’s form.

2. Print and fill out the return label and place it with the items you wish to return. Our return mailing address is on the bottom of the form.

3. Send the item back via any tracked mailing service you prefer.

Once we receive your package, we will promptly issue a refund or web credit for the items as you specify. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund or web credit has been processed.

Exchanges

Guanako will issue an exchange for any merchandise other than Final Sale items. where we may be low on stock.

Please email customer@guanako.com and request an exchange number.

Questions?

If you have any further questions about returns & exchanges, please email us at customer@guanako.com

Return Address:

Guanako, Bucureşti Sectorul 6, B-dul PRECIZIEI, Nr. 40 A, biroul nr.3, Etaj 2. Romania